SAP Service Delivery Manager

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October 7

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Hitachi

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Artificial Intelligence • Energy • Transport

Hitachi, Ltd. is a global company that operates in various sectors with a focus on social innovation. Hitachi provides advanced digital solutions, services, and technologies under its brand 'Lumada' to solve customers’ challenges and enhance societal value. The company is committed to sustainability and environmental, social, and governance (ESG) initiatives, aiming to improve quality of life through technologies that foster a sustainable society. Hitachi's products and solutions span digital systems, green energy, mobility, and connective industries, promoting digital transformation of business systems and social infrastructure. Founded in 1910, Hitachi's long-standing dedication to innovation and societal development makes it a leader in driving positive change worldwide.

25801 - 25801 employees

Founded 1910

🤖 Artificial Intelligence

⚡ Energy

🚗 Transport

📋 Description

• Lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. • Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. • Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. • Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. • Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. • Continuously evaluate and improve incident management processes, tools and workflows. • Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

🎯 Requirements

• Bachelor's or Master’s degree preferred. • Minimum 8 years of experience managing SAP AMS portfolio. • SAP Functional or ABAP experience is a must. • Proven experience in Incident Management, IT service management (ITSM) or a related role. • Good experience of SAP/ERP processes. • Excellent communication and interpersonal skills. • Ability to work under pressure and handle multiple priorities. • Analytical mindset with problem-solving skills. • Experience with incident management tools (e.g., Service Now, Power BI). • Proficiency in both spoken & written English language is required.

🏖️ Benefits

• We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. • Growth possibility: training budget & training platform, changing role within organization • Possibility to gain experience in international environment • Possibility to work for industry leader in green energy solution