Team Lead, Case Management

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Homewood Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🧘 Wellness

B2B • Wellness

<Homewood Health> is a Canadian provider of mental health and addiction services offering therapy, counselling, inpatient treatment, and workplace mental health solutions. With a 140-year history, it operates accredited treatment centres and virtual Therapy@Home programs, and delivers employee assistance programs (EFAP) and organizational support to improve resilience, reduce disability risk, and support recovery. Homewood focuses on evidence-based, personalized care for individuals, families, and employers across Canada.

📋 Description

• Provide day-to-day leadership, supervision, coaching, and administrative support to the Functional Recovery Support Case Management (FRSCM) team • Oversee team operations, staffing requirements, vacation planning, and resource allocation • Monitor team performance, service quality, and key performance indicators (KPIs) • Ensure timely scheduling, accurate documentation, reporting, and compliance with organizational policies • Coordinate and oversee administrative processes related to Workers' Compensation and Return-to-Work (RTW) programs • Conduct file audits, service reviews, and quality assurance activities • Support program evaluation, reporting, change management, and continuous improvement initiatives • Develop, implement, and maintain operational procedures, service standards, protocols, and quality assurance processes

🎯 Requirements

• 2 to 5 years of experience in administration, case management, or a related field • Proven leadership, team building, coaching, and mentorship skills • Knowledge of return-to-work (RTW) planning, vocational rehabilitation, disability management, and relevant legislation • Strong organizational, administrative, and time management skills • Excellent critical thinking, problem-solving, and analytical skills • Exceptional verbal and written communication, interpersonal, and customer service skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

🏖️ Benefits

• Professional development opportunities