Partner Success Consultant – Commerce

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Hopper

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $96M Venture Round on 2022-11

Travel • Technology

Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

📋 Description

• Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products — covering loyalty, pricing, merchandising, and marketing best practices • Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes • Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance • Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle • Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap • Deliver data-driven insights and recommendations that inform partner decision-making at the executive level • Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results • Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value • Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance • Codify best practices, playbooks, and frameworks that can be scaled across the global partner network

🎯 Requirements

• Experience in a consulting, strategic partnerships, or partner success role within technology, travel, or e-commerce • Proven ability to engage and influence senior and C-level leadership to drive measurable business outcomes • Strong analytical skills and the ability to translate complex data into clear strategy and actionable recommendations • Excellent communication skills and executive presence — comfortable leading high-stakes conversations with confidence • A strategic mindset paired with a bias for execution and the adaptability to thrive in fast-moving environments • Experience in travel, e-commerce, or SaaS is a strong asset

🏖️ Benefits

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. • Unlimited PTO. • Carrot Cash travel stipend. • Access to co-working space on demand through FlexDesk AND Work-from-home stipend. • Please ask us about our very generous parental leave, much above industry standards!. • Entrepreneurial culture where pushing limits and taking risks is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact. • 100% employer paid Medical, Dental and Vision coverage for employees. • Access to Disability & Life insurance. • Health Reimbursement Account (HRA). • DCA/ FSA and access to 401k plan.