Senior Software Engineer – Customer Experience Platform

🕒 June 30

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🏗️ Platform Engineer

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Hopper

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

💰 $96M Venture Round on 2022-11

Hospitality • Logistics • Travel

Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

📋 Description

• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web • Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency • Integrate with external systems — telephony, CRM, identity, booking platforms — to support internal use cases and partner deployments • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration • Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team • Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

🎯 Requirements

• 6+ years of software engineering experience building large-scale distributed systems or customer-facing applications • Strong command of both modern frontend and backend development, with the ability to contribute meaningfully across the full stack • Hands-on experience designing and maintaining RESTful APIs, microservices, or event-driven systems • Comfort with data storage and cloud infrastructure at a senior level — you know how to make the right tradeoffs without needing to be told • A product engineer mindset: you think about the user experience, ask why before how, and take ownership of outcomes, not just outputs • Strong communication skills and a track record of effective cross-functional collaboration with distributed teams. • Experience with conversational AI, LLM orchestration, or automation systems (preferred) • Experience building customer service, CRM, telephony, contact center, or workflow automation tools (preferred) • Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack (preferred) • Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs) (preferred) • Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required.

🏖️ Benefits

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