Bilingual Technical Customer Support Specialist, English and Spanish

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September 10

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Horizon Software International, LLC

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Software • Education • Fintech

Horizon Software International, LLC is a leading provider of integrated, cloud-based software solutions designed specifically for school nutrition programs. With a strong commitment to enhancing operational efficiency, Horizon focuses on streamlining online payments, automating processes, and improving customer satisfaction for schools and educational institutions. Their products serve various markets including K-12 education, senior living, and corporate environments, ensuring effective management of nutrition services and financial transactions.

51 - 200 employees

Founded 1992

📚 Education

💳 Fintech

📋 Description

• Lead onboarding processes for new clients, including training on system features and functionality • Demonstrate effective use of the SaaS platform to optimize cash processing and transportation operations • Respond to customer inquiries and resolve technical issues in a timely and professional manner • Provide proactive support to ensure ongoing customer satisfaction • Assist with testing and validation of new features or updates to the software • Collaborate with cross-functional teams (e.g., development, product) to improve the overall customer experience and provide feedback for continuous product improvement • Guide clients through setup, training, troubleshooting, and optimization of operations using the software

🎯 Requirements

• Prior experience in the cash processing or cash-in-transit industries (strong asset) • Strong analytical and problem-solving skills • Excellent verbal and written communication skills - Fluency in both English and Spanish • Ability to work independently and effectively in a remote work environment • Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions

🏖️ Benefits

• 3 weeks paid vacation • stat holidays • sick days • Remote work (client is based in Toronto, ON)