Trilingual Customer Support Agent - Remote

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June 4

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HOS247

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Transport • SaaS • Telecommunications

HOS247 is a leading ELD (Electronic Logging Device) and fleet management platform offering top-rated solutions for GPS fleet tracking and AI-powered dispatch. The company provides easy-to-use ELD devices to ensure FMCSA compliance, designed to support both drivers and fleet managers for a wide range of fleets from owner-operators to large logistics operations. With integrated AI communication tools, real-time GPS tracking, and compliance monitoring features, HOS247 enhances safety and productivity across transportation networks. Their services cater to USA and Canada markets, helping fleets of all sizes automate compliance operations and improve overall efficiency and profitability.

11 - 50 employees

🚗 Transport

☁️ SaaS

📡 Telecommunications

📋 Description

•This is a full-time remote (work-from-home) Customer Support Agent position. •In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada. •You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. •We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

🎯 Requirements

•You must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish. •You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers. •You are tech-savvy and familiar with basic smartphone/tablet configurations. •You will need a reliable access to hight-speed internet and provide your own laptop or desktop computer with a head-set (required for making/receiving phone calls from our Helpdesk/CRM). •Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required. •Familiarity with a trucking/logistics industry is a plus, but not required.