Hostie
11 - 50 employees
Founded 2024
🏨 Hospitality
☁️ SaaS
🤖 Artificial Intelligence
Hospitality • SaaS • Artificial Intelligence
Hostie is a SaaS virtual concierge and guest-communication platform built for restaurants and hospitality groups. It answers calls, texts, emails and messaging channels in a restaurant’s voice so teams never miss reservations, takeout orders, or guest inquiries; it automates routine call handling, supports multilingual conversations, and integrates with booking and venue systems. Hostie offers real-time visibility (transcripts, live monitoring), unified messaging (calls, SMS, Instagram, Google Maps), data ownership, and ongoing operator-led support. Created by restaurant operators alongside product and AI engineers, the product is positioned to boost reservations and staff productivity while serving independent restaurants and hospitality groups nationwide.
Customer Success Manager
Job not on LinkedIn
🕒 5 days ago
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Hostie
11 - 50 employees
Founded 2024
🏨 Hospitality
☁️ SaaS
🤖 Artificial Intelligence
Hospitality • SaaS • Artificial Intelligence
Hostie is a SaaS virtual concierge and guest-communication platform built for restaurants and hospitality groups. It answers calls, texts, emails and messaging channels in a restaurant’s voice so teams never miss reservations, takeout orders, or guest inquiries; it automates routine call handling, supports multilingual conversations, and integrates with booking and venue systems. Hostie offers real-time visibility (transcripts, live monitoring), unified messaging (calls, SMS, Instagram, Google Maps), data ownership, and ongoing operator-led support. Created by restaurant operators alongside product and AI engineers, the product is positioned to boost reservations and staff productivity while serving independent restaurants and hospitality groups nationwide.
📋 Description
• Own onboarding for new restaurant customers - set up accounts, configure call flows, and train teams • Serve as the day-to-day point of contact for a portfolio of accounts • Monitor account performance and proactively reach out to improve adoption and resolve issues • Coordinate with our engineering team to triage bugs and surface feedback • Maintain internal documentation and help refine customer-facing resources • Work cross-functionally to influence product development and roadmap • Run quarterly business reviews with our top accounts
🎯 Requirements
• 2+ years in a customer-facing role (CS, support, account management) • Clear communicator who can explain technical things in plain English • Organized, detail-oriented, and calm under pressure • Passion for restaurants or experience in the hospitality industry is a plus • Startup experience or comfort with ambiguity
🏖️ Benefits
• None
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