Senior Manager, Supply Program Operations

Job not on LinkedIn

3 days ago

Apply Now

Receive Emails with Similar Jobs

Hotel Engine

WebsiteLinkedInAll Job Openings

eCommerce • Transport • Travel

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

201 - 500 employees

Founded 2018

🛍️ eCommerce

🚗 Transport

💰 $65M Series B on 2021-12

📋 Description

• Lead and scale the Last Mile organization, overseeing Technical Operations and Integration Reliability teams responsible for ensuring stable supplier connectivity. • Act as the point of escalation and accountability for supplier-side booking, inventory, and check-in issues, driving timely triage and long-term resolution. • Partner with Product and Engineering to implement proactive monitoring, alerting, and observability strategies that reduce booking and integration failures. • Drive continuous improvement programs focused on system reliability, cost reduction, and supplier enablement efficiency. • Define and track SLAs, KPIs, and performance dashboards for supplier and integration health. • Collaborate with suppliers and internal partners to diagnose systemic issues, streamline recovery processes, and strengthen overall integration quality. • Translate complex technical and operational challenges into clear, actionable initiatives for cross-functional teams. • Build and mentor a high-performing team that blends technical expertise, analytical rigor, and operational discipline. • Develop scalable frameworks for root cause analysis, incident classification, and post-incident review to promote continuous learning and accountability. • Contribute to the broader Supply leadership team by influencing roadmap priorities, process maturity, and organizational alignment.

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related technical field. • 8+ years of experience in program management, operations, or technical support within a complex, API-driven or platform environment. • Proven success leading technical operations, product support, or production reliability functions. • Demonstrated ability to design and execute operational strategies that improve SLAs, reduce incidents, and enhance reliability. • Skilled in data interpretation, process optimization, and root cause analysis. • Experience using observability and analytics tools (e.g., Datadog, Snowflake, Looker, or similar). • Excellent leadership, communication, and stakeholder management skills — able to align diverse teams around shared goals. • Comfortable working in a fast-paced, evolving environment with shifting priorities.

🏖️ Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Check out our full list at engine.com/culture. • Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.