Customer Specialist

Job not on LinkedIn

🕒 July 29

🏄 California – Remote

🏄 California – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hotshot Arbor Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

Hotshot Arbor Care is an independent utility vegetation management (UVM) consulting firm located in the state of California.

📋 Description

• Act as the primary point of contact for property owners regarding vegetation management activities near utility infrastructure. • Communicate with property owners to obtain consent for tree trimming, pruning, and vegetation clearance in accordance with regulatory requirements such as PRC 4292 and company policies. • Educate property owners about the importance of vegetation management for maintaining the reliability and safety of electrical infrastructure. • Coordinate with internal teams and external contractors to schedule vegetation management activities based on approved consent forms. • Utilize scheduling programs to update records and notify crews when work is ready. • Ensure accurate documentation of customer consent forms and related correspondence in compliance with regulatory standards. • Address customer inquiries and concerns promptly and professionally, escalating issues as needed to ensure timely resolution. • Report any safety concerns promptly to team leads or relevant personnel, fostering a culture of open communication • Collaborate with cross-functional teams to streamline consent acquisition processes and improve customer satisfaction.

🎯 Requirements

• High school diploma or equivalent; additional education or training in customer service or related fields is a plus. • Valid Driver’s License and Clean driving record • Previous experience in customer service or customer relations, preferably in the utility or vegetation management industry. • Strong interpersonal and communication skills, with the ability to effectively engage with diverse stakeholders. • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously. • Knowledge of regulatory requirements related to vegetation management near utility infrastructure is desirable. • Proficiency in using necessary software and Microsoft Office applications. • Proficiency in map reading and GPS navigation • Ability to work independently and collaboratively in a fast-paced environment. • Capability to work independently with minimal supervision • Flexibility to adapt to changing priorities and deadlines. • Willingness to travel to various job sites • Professional demeanor and courteous behavior towards colleagues and clients • Sound judgment and decision-making skills • Team-oriented mindset • Strong awareness of safety practices • Adaptability to work in diverse weather conditions • Effective communication skills