Tier II Engineer

🕒 July 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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Hotwire Communications Ltd

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Hotwire Communications Ltd is a fiber‑optic telecommunications company operating under the Fision brand that builds and operates 100% fiber networks to deliver high‑speed, symmetrical gigabit internet to residential communities and business customers. The company provides bundled connectivity services — including managed Wi‑Fi, TV, digital phone, security, and home automation — for single‑family homes, multifamily and HOAs, hospitality, student housing, senior living, and other enterprise customers across multiple U. S. states. Hotwire emphasizes concierge‑level customer service, scalable network infrastructure, and enterprise-grade solutions for community-wide deployments.

📋 Description

• Monitor production network environment using a combination of monitoring tools to ensure availability. • Work with Business customers, Residential customers and techs in the field installing new services via phone. • Troubleshoot issues remotely with customers and technicians in the field • Coordinate onsite dispatch of Telecommunication vendor repair services. • Respond to automated alerts from monitoring tools according to procedure. • Use diagnostic tools to ascertain level and criticality of problem. • Discover faults and conditions in a proactive manner. • Diagnose cause where appropriate and resolve expeditiously. • Escalate issues and problems according to procedures and best judgment. • Perform periodic health checks of systems. • Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve. • Diagnose problems and resolve in an expeditious manner. • Work with Engineers to resolve production problems. • Responsible for configuring and maintaining monitoring tools. • Answering direct phone calls from customers

🎯 Requirements

• Knowledge of TCP/IP. • Knowledge of ISP. • Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS. • NOC / Process writing skills or training a plus • Experience in Monitoring Theory / Implementation a plus • Experience in Customer Service. • Experience in current Internet network hardware and software technologies. • Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios • Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred. • Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques • Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring

🏖️ Benefits

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. • Discounted service offerings are provided for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks