Customer Success Specialist – B2B SaaS, OEM

Job not on LinkedIn

3 days ago

Apply Now

Receive Emails with Similar Jobs

Houseful

WebsiteLinkedInAll Job Openings

Real Estate • Finance • SaaS

Houseful is a company that creates the connections that power better property decisions. Operating primarily in the UK property market, it offers a suite of services through its brands like Zoopla, Mojo Mortgages, and PrimeLocation. These services help consumers make informed home choices with its offerings of comprehensive property data, personalised recommendations, and mortgage brokering. Houseful is structured around three business units: Homes, Software, and Data & Risk, aiming to enhance the efficiency and experience of property transactions. Utilizing software and data-driven insights, Houseful supports both consumers and businesses such as estate agents and home builders in navigating and succeeding in the property industry.

501 - 1000 employees

🏠 Real Estate

💸 Finance

☁️ SaaS

📋 Description

• Strategic Upsell & Cross-Sell Revenue: Focus exclusively on proactive, outbound engagement with current clients to grow revenue share. Identify and close opportunities across the entire range of additional Alto products, services, modules, and package upgrades. • Strategic Opportunity Planning: Act as the subject matter expert on all new product modules, and develop and execute strategic plans to target high-potential accounts, introducing new solutions to solve their emerging business challenges in a consultative manner. • Consultative Selling & Value Reinforcement: Handle escalations or complex queries from high-value clients where a commercial opportunity (upsell/cross-sell) can solve their root problem. You will consultatively diagnose client needs and re-demonstrate product value, transforming potential churn risks into growth opportunities by positioning a more comprehensive solution. • Own the entire lifecycle of the sales process from generation of demand through to conducting high value demonstrations of our products, to closing opportunities. • System & Process Management: • Maintain a highly organized and accurate sales pipeline in Salesforce, clearly logging all engagement, identified opportunities, and account health information. • Collaborate cross-functionally to ensure a smooth customer experience from opportunity to close. • Own commercial-related enquiries to completion, ensuring a positive outcome that reinforces value. • Customer Engagement & Coverage: • Ensure a comprehensive and proactive client engagement coverage model is in place to engage with all allocated existing customer accounts on a scheduled basis. • Demonstrate quality customer engagement, maintaining a high degree of business acumen and continuous product awareness. • Knowledge & Collaboration: • Continually develop your product, market, and competitor knowledge to confidently discuss Alto’s product suite, attending internal/external training as appropriate. • Maintain effective communication links with all other internal teams & departments (especially Customer Success Managers, Marketing, and Partner Management) to ensure a unified customer experience.

🎯 Requirements

• Experience in B2B Account Growth/Upsell/Renewal: Proven experience in a consultative sales role focused on growing revenue from an existing customer base (not new business). • Customer Value Focus: Outstanding organisational and time management skills that allow you to manage your own time effectively, balance a large client base, and work to tight deadlines while delivering positive customer outcomes. • Adaptability & Drive: Ability to be flexible and comfortable in a fast-moving, performance-led environment, adapting quickly to change. Self-motivated and results-orientated. • Presentation Skills: Proven ability to deliver clear, structured software demonstrations that highlight value, handle live Q&A and adopt the flow based on customer needs. • Communication: Communicating effectively with both internal and external customers and engaging constructively in team meetings. • Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel. • Desired skills • Knowledge of the property, software, or digital media background. • Proven track record of working cross-channel with a varied product portfolio.

🏖️ Benefits

• Competitive base salary plus lucrative commission structure. • Opportunities for career development and advancement within a growing organisation. • Everyday Flex - greater flexibility over where and when you work • 25 days annual leave + extra days for years of service • Day off for volunteering & Digital detox day • Festive Closure - business closed for period between Christmas and New Year • Cycle to work and electric car schemes • Free Calm App membership • Enhanced Parental leave • Fertility Treatment Financial Support • Group Income Protection and private medical insurance • Gym on-site in London • 7.5% pension contribution by the company • Discretionary annual bonus up to 10% of base salary • Talent referral bonus up to £5K