Customer Success Lead, RegTech & IDV Solutions

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September 6

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HR Force International Private Limited

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Recruitment • HR Tech • Enterprise

HR Force International Private Limited is a company specializing in remote recruitment and human resource management services. They provide businesses with dedicated development teams, IT staff augmentation, and comprehensive talent acquisition solutions across multiple regions worldwide. HR Force excels in delivering customized HR policies, employee training programs, and seamless recruitment processes that comply with global regulations. With over 10 years of experience and coverage in more than 7 countries, they empower companies by enhancing in-house business capabilities and driving innovation through expert hiring solutions.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

📋 Description

• Lead and manage customer success initiatives for RegTech & IDV clients. • Serve as the primary point of contact for enterprise customers, ensuring their goals are met. • Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection). • Drive onboarding, training, adoption, and engagement strategies for clients. • Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements. • Monitor customer health scores, usage metrics, and proactively address risks of churn. • Build long-term relationships with clients, ensuring high retention and renewal rates. • Create playbooks and best practices for scaling customer success in RegTech/IDV solutions. • Mentor and guide junior customer success managers/executives.

🎯 Requirements

• 5+ years of experience in Customer Success / Account Management within RegTech, Compliance, or ID Verification (IDV) sector. • Strong understanding of AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows. • Hands-on experience working with global enterprise clients in financial services, fintech, or compliance-driven industries. • Excellent communication and relationship management skills. • Strong problem-solving mindset with the ability to translate customer needs into actionable solutions. • Leadership skills to guide a customer success team and drive cross-functional alignment.