Product Implementation Manager

November 22

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HST Pathways

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Healthcare Insurance • SaaS • Enterprise

HST Pathways is a software provider that specializes in solutions for Ambulatory Surgery Centers (ASCs). Their platform covers the full lifecycle of surgery center operations, from scheduling and billing to patient engagement and data analytics. HST Pathways offers integrated tools for financial management, clinical operations, patient payments, and electronic charting, enhancing efficiency and enabling data-driven decision-making. The company is committed to providing seamless integrations, rigorous security standards, and proactive customer support. With a focus on optimizing operational processes, HST Pathways aims to alleviate common challenges faced by ASCs, such as disjointed tools and inefficient workflows, by offering a comprehensive, cloud-based platform tailored for these healthcare facilities.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• The Product Implementation Manager is responsible for ensuring the successful implementation and adoption of our Clariti platform and associated product suite for Ambulatory Surgery Centers (ASCs). • This role guides clients through the end-to-end implementation process, providing expert support and training to enable efficient use of system features, including inventory management, preference cards, revenue cycle management (RCM), billing, scheduling, reporting, and EHR. • Key responsibilities include configuring system settings, coordinating and conducting both onsite and virtual training sessions, and developing tailored training materials that reflect ASC operations and adult learning principles. • The Product Implementation Manager also provides ongoing client support, addresses complex issues with sound judgment, and collaborates with internal teams to ensure a seamless onboarding experience. • Success in this role is measured by building strong client partnerships, driving confident adoption of our solutions, and ensuring sustained satisfaction through high CSAT scores and operational excellence.

🎯 Requirements

• Bachelor’s degree preferred • Proficiency in Microsoft Office and related software tools • Background in healthcare, hospitals, or Ambulatory Surgery Centers preferred • Strong public speaking and presentation abilities • Excellent communication skills for both internal and external audiences • Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment • Experience developing, implementing, and maintaining training curricula for new and existing products • Hands-on experience with software implementation and end-user training • Demonstrated success in training and educating peers, physicians, and other healthcare professionals • Ability to travel if needed.

🏖️ Benefits

• Remote work environment • Health benefits paid for employee • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!