Contract Manager, Québécois French

November 21

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Own customer contract processes and renewals. • Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer. • Establish cooperative working relationships with customers. • Lead forecasting discussions and pipeline reviews with internal colleagues. • Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks. • Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target in place of 42 a month.

🎯 Requirements

• Are fluent in English and Québécois French • Have experience with customer service and contract management • Have negotiation or sales experience • Have prior account management and/or customer retention experience • Are passionate about creating a great customer experience • Solve problems with curiosity and creativity • Seek to understand multiple perspectives in a situation • Have healthy negotiation and interpersonal problem-solving skills • Show clear communication skills with the ability to effectively lead a phone conversation • Possess prioritization and organizational skills with attention to detail • Embrace a dynamic and motivating environment • Invest in relationships with customers and colleagues • Contribute to a positive team environment of equality and inclusion.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options