DACH Contract Manager, Upmarket – German Speaker

November 25

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. • Lead a substantial number of customer calls (approx 42 a month) • Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. • Establish cooperative working relationships with customers. • Lead forecasting discussions and pipeline reviews with internal colleagues. • Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

🎯 Requirements

• Fluency in English and German • Have healthy negotiation or sales experience • Are passionate about creating a great customer experience • Solve problems with curiosity and creativity • Seek to understand multiple perspectives in a situation • Have prior account management and/or customer retention experience • Show clear communication skills with the ability to effectively lead a phone conversation • Possess prioritization and organizational skills with attention to detail • Embrace a dynamic and motivating environment • Invest in relationships with customers and colleagues • Contribute to a positive team environment of equality and inclusion