Senior Product Designer II, Customer Journey

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3 days ago

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Tackle Cross-Product Problems: Define, design, and steward experiences that span the entire platform—ensuring cohesion and preventing silos. • Bring Systems Thinking to Craft: Shape, evolve, and contribute to our design systems; set standards and solve for consistency, scalability, and accessibility. • Leverage and Shape AI features: Ideate, design, and experiment with AI and automation—whether in customer features, predictive tools, or your own design workflow. • Collaborate & Lead Across Functions: Foster deep partnership with Product Managers, Engineers, UX Researchers, and Content Designers. • Measure & Iterate for Real Impact: Define success metrics, validate with analytics and qualitative insights, and iterate relentlessly for both user value and business outcomes. • Foster a Bold, Inclusive Culture: Elevate team craft, mentor others, share feedback, and help define what’s next for the Product Platform at HubSpot.

🎯 Requirements

• Proven Product Design Craft Expertise: To stand out in the application process, share a portfolio that showcases depth of craft, systems thinking, and measurable impact on users and the business, especially in complex, scalable, or platform environments. • Collaborative Leadership: A history of influencing outcomes across disciplines by building trust, driving alignment, and championing user-centric solutions. • Systems and Scale Thinking: Passion for connecting the dots across products and platforms, designing experiences that grow with our customers and business needs. • Adaptability & Change Readiness: Comfort with ambiguity and a proactive mindset in the face of change. You’re energized by new challenges and thrive in a dynamic, evolving environment. • AI & Automation Curiosity: Excitement to work with (and continue learning about) AI and automation—whether to elevate customer experiences or optimize how we design and deliver. • Growth Mindset: A genuine drive to constantly learn, share knowledge, and help yourself and others get better, every day.

🏖️ Benefits

• We know great designers come from many backgrounds. If you’re unsure if you “check all the boxes,” apply anyway. Impact, learning, and growth drive our team—help us make design stronger for everyone