Forward Deployed Engineer

🕒 April 24

🐊 Florida, Illinois, +6 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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Humach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤖 Artificial Intelligence

☁️ SaaS

💰 Venture Round on 2017-01

Consulting • Artificial Intelligence • SaaS

Humach is a company specializing in AI-powered solutions for contact centers. They offer a blend of human agents and digital AI agents to provide world-class customer experience services. With services such as mAI Pilot and integrations with leading CCaaS and CRM solutions, Humach focuses on navigating AI integration for call centers to improve performance, efficiency, and customer satisfaction. Their offerings include CX managed services, technology enablement, and training & development, with a core emphasis on security and compliance. Humach is known for supporting a range of businesses with their expertise in customer service and AI technology.

📋 Description

• Build and deploy AI agents using large language models (LLMs). • Implement backend services and APIs to support agent workflows. • Develop and refine prompts, tools, and context strategies for agent reliability. • Configure and extend agent orchestration (state management, tool calling, memory). • Integrate third-party services and AI platforms (e.g., voice, speech-to-text, messaging). • Deploy and operate services in AWS, including monitoring and basic DevOps workflows. • Collaborate closely with senior engineers to learn system design and production patterns.

🎯 Requirements

• 2–4+ years of professional software engineering experience. • Strong backend engineering skills (Python and/or TypeScript). • Experience building APIs, services, or event-driven systems in production. • Hands-on experience working in cloud environments (AWS preferred). • Familiarity with modern AI platforms and services, including LLM providers and voice/speech systems (e.g., ElevenLabs, OpenAI, Whisper, similar). • Experience integrating third-party APIs and external services into production systems. • Ability to operate in ambiguous problem spaces and iterate toward working solutions.

🏖️ Benefits

• medical • dental • 401k • life insurance • paid time off • flexible work arrangements