Lead Product Manager – Adobe Experience Platform

🕒 Yesterday

🇺🇸 United States – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Drive the strategy, development, and optimization of Adobe Experience Platform in support of Next Best Action • Own and manage the product backlog for assigned next best action platform capabilities • Translate enterprise strategy, regulatory requirements, and business needs into product requirements, user stories, and acceptance criteria • Partner with Next Best Action, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements • Lead development of capabilities including consent capture, preference updates, suppression logic, policy enforcement, and downstream activation • Drive platform integration with the Next Best Action engine • Ensure data models, APIs, and workflows follow enterprise standards and regulatory guidance • Validate platform functionality for omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations • Identify dependencies, risks, and tradeoffs and escalate decisions as needed • Partner with NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams • Support platform onboarding and adoption through enablement, documentation, and partnership • Collaborate with data, identity, and analytics teams on consent and preference data • Serve as a day-to-day product escalation point for delivery teams and business stakeholders • Advocate for intuitive, transparent, customer-centric experiences communicating data usage, choices, and controls • Incorporate customer, compliance, and operational feedback into product iteration • Track and report KPIs including consent capture rates, preference usage, data quality, error rates, and activation success • Identify opportunities to reduce operational friction, manual processes, and compliance risk • Monitor platform performance and integration health and drive corrective actions and enhancements

🎯 Requirements

• Bachelor's degree in Business, Marketing, Computer Science, or related field • 5+ years of product management experience • At least 2 years focused on enterprise martech platforms • Hands-on experience with Adobe Experience Platform, including Real-Time CDP and Journey Optimizer • Familiarity with Next Best Action, decisioning platforms, or real-time personalization engines such as AJO, Pega CDH, or SF Personalization • Strong understanding of customer data architecture, identity resolution, and personalization strategies • Familiarity with AI/ML-driven decisioning, propensity models, and experimentation frameworks • Proven ability to lead cross-functional teams and manage complex product initiatives • Excellent communication, analytical, and stakeholder management skills • Experience in healthcare, insurance, or other regulated industries preferred • Familiarity with agile methodologies and tools such as Jira and ADO preferred • Knowledge of data governance frameworks and consent management best practices preferred • Knowledge of decision management frameworks and rules engines preferred • Only candidates with U.S. citizenship or lawful permanent residency will be considered • Must work primarily on Eastern Standard Time business hours • Self-provided internet service with at least 25 Mbps download and 10 Mbps upload • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Health benefits effective day 1 • Paid time off, holidays, volunteer time and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities • Bi-weekly internet expense payment for employees who live and work from home in California, Illinois, Montana, or South Dakota • Telephone equipment appropriate to meet business requirements • Bonus incentive plan • Medical, dental and vision benefits • Short-term and long-term disability • Life insurance • Company and personal holidays