Fundraising Industry Expert – Customer Success Manager

November 5

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Humanitru

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Non-profit • Fundraising • SaaS

Humanitru is a platform that empowers nonprofits by providing scalable data consolidation, predictive analytics, and automation tools designed to enhance fundraising and donor engagement. It allows organizations to create detailed supporter profiles, analyze giving patterns, and streamline workflows, enabling better engagement with donors and improving overall fundraising strategies. With a commitment to tailored support and continuous improvement, Humanitru helps nonprofits operate more effectively in achieving their goals.

11 - 50 employees

Founded 2016

🤝 Non-profit

☁️ SaaS

💰 $200k Pre Seed Round on 2022-04

📋 Description

• Serve as the primary relationship owner for a portfolio of nonprofit customers, ensuring satisfaction, retention, and measurable success. • Apply your fundraising expertise to help organizations implement tried-and-true best practices in donor cultivation, stewardship, and campaign management through Humanitru. • Develop and maintain Customer Success Plans that connect customer goals, platform usage, and fundraising benchmarks. • Conduct Quarterly Business Reviews that provide data-driven insights and practical recommendations for continued growth. • Proactively lead upsell and expansion opportunities by identifying when customers are ready to take their next step with additional Humanitru tools or packages. • Monitor customer health, platform adoption, and data completeness to identify risks, opportunities, and moments to deliver greater value. • Advocate for customers internally by sharing common needs and insights with Product and Support teams. • Support onboarding transitions by ensuring customers begin their Humanitru journey with a strong foundation for fundraising success. • Maintain clear, accurate documentation of customer engagement, renewals, and upsell activity in CRM and Success systems.

🎯 Requirements

• CFRE certification strongly preferred, or equivalent senior-level fundraising experience (7+ years) • Deep understanding of fundraising best practices, donor data management, and annual or campaign-based giving strategies. • Proven ability to drive account growth through proactive relationship management and value-driven upsell motions. • Experience managing multiple customer relationships in a SaaS or technology-based environment preferred. • Excellent communication and storytelling skills, with the ability to engage and influence nonprofit leaders. • Strong organizational and analytical skills; ability to interpret data trends and translate them into actionable strategies. • Familiarity with the nonprofit technology ecosystem (Mailchimp, QuickBooks, DonorSearch, etc.) is a plus.

🏖️ Benefits

• $28K – $30K Commission