Customer Success Specialist

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3 days ago

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Hunter.io

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B2B • API • SaaS

Hunter. io is a comprehensive email outreach platform that helps businesses find, verify, and connect with potential B2B leads. The platform uses proprietary technology and artificial intelligence to provide high-quality B2B email data, allowing users to find email addresses, verify their validity, and conduct effective cold email campaigns. Hunter. io integrates seamlessly with various tools like Google Sheets and CRM systems, offering a robust API for extensive data usage. Additionally, it includes features such as email verification, bulk tasks, and campaign management to optimize email deliverability and prospect engagement.

2 - 10 employees

Founded 2017

🤝 B2B

🔌 API

☁️ SaaS

📋 Description

• handle inbound conversations via Intercom (email and chat) and ensure users get fast, clear, and helpful answers. • work in a workflow where AI agents handle most requests and step in for complex conversations. • track user suggestions in Linear, escalate bugs to our Product team, and ensure users are kept in the loop. • identify users who might need help getting started or maximizing their plan, and reach out proactively to guide them. • spot inbound qualified upsell leads and forward them to the Account Management team. • help improve support by tagging conversations and refreshing saved replies. • stay on top of product updates and participate in product webinars every two weeks. • take ownership of one of the Customer Success responsibilities after onboarding.

🎯 Requirements

• You have at least 2 year experience with a Customer Support and/or Success position. • You are tech-savvy and a self-starter. • You have strong verbal and written communication skills. • You maintain patience and empathy when interacting with frustrated customers. • You understand that customer support is a source of feedback to improve a product. • You’re experienced in remote work and feel comfortable working independently. • You’re confident using Intercom (or similar tools). • Bonus points if you’ve worked with a SaaS product, understand APIs, or have used tools like Intercom, Notion, or Linear. • Bonus points if you care about user experience and enjoy thinking about product/UI details.

🏖️ Benefits

• A yearly gross compensation ranging between €40,000 and €50,000, depending on experience • An automatic yearly raise of 5% • Five weeks of paid vacations per year • Employment status • Coworking space membership • Fully paid setup (including a MacBook Pro, standing desk, ergonomic chair, etc.)