Technical Customer Success Manager

Job not on LinkedIn

November 20

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Huzzle 💚

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Huzzle is an early careers platform connecting students, societies, and employers. Starting out as a CRM for pre-professional student societies, Huzzle has evolved into the university career companion used by over 100,000 talents in the UK.

51 - 200 employees

💰 Pre Seed Round on 2024-04

📋 Description

• Build long-term, trusted relationships with clients and stakeholders • Act as the main point of contact during installation and onboarding • Attend sales meetings and lead knowledge transfers between teams • Oversee client onboarding, installation timelines, and service transitions • Ensure documentation and CRM updates (Utiliko platform) are always current • Coordinate internally with Sales, Support, and Accounting to ensure delivery excellence • Manage service activations, account disconnections, and number porting • Create and route support tickets and track resolutions • Set up billing profiles and address any client concerns or past-due invoices • Conduct training sessions to help clients get the most out of the product • Collaborate with Sales on upsell/cross-sell opportunities • Track account health, gather feedback, and provide insights to internal teams • Proactively identify churn risks and implement retention strategies • Recommend product/process improvements based on client interactions • Maintain internal documentation and training workflows to support growth

🎯 Requirements

• 2+ years of Project Coordination experience (Required) • 1+ year in ISP, telecom, or networking services (Required) • 2+ years experience working in Technical Customer Success Management • Strong organisational, time-management, and multitasking skills • Excellent communicator—especially over phone and email • CRM experience (Utiliko or similar platforms a plus) • Ability to work independently and align to CST (U.S. Central Time)

🏖️ Benefits

• 💻 Fully Remote: Work from anywhere with international teams • 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals