Director, Service Portfolio Management

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November 3

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Hyland

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B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead the simplification and convergence of one-time and recurring service offerings to eliminate redundancy and internal competition. • Create a continuum of services aligned to customer outcomes and lifecycle stages (Land Adopt Expand Renew). • Maintain a balanced portfolio across the full lifecycle: Discover Design Create Launch and Optimize. • Operate within a structured NPI/NSI framework to manage offers from ideation to post-launch refresh. • Define and build differentiated outcome-aligned service value propositions. • Ensure offerings meet addressable markets through market validation competitive analysis and customer insights. • Collaborate with Sales Pre-Sales Service Delivery teams to align services strategy with overall company goals. • Partner with Product & Service Marketing to design and execute go to market activities. • Develop sales enablement materials and training to support positioning and selling of services. • Ensure consistent engagement points and phase gates with business stakeholders throughout the offer lifecycle. • Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels. • Regularly monitor and report on portfolio performance including bookings revenue margin and adoption metrics. • Grow recurring services bookings to represent 40% of total services annual bookings over a three-year period.

🎯 Requirements

• Proven experience in service portfolio or product management ideally in a software or technology services environment. • Strong leadership and cross-functional collaboration skills with the ability to influence across departments. • Background in marketing or strong marketing acumen to support branding and positioning efforts. • Excellent communication and presentation skills. • Strategic thinker with a bias for action and results. • Bachelor’s degree required; MBA or equivalent experience preferred. • 8–12 years of experience in services management product management or related roles. • Experience working in matrixed organizations and managing global virtual teams.

🏖️ Benefits

• 401(k) Retirement Savings. • Flexible Schedule. • Paid Time Off. • Medical, Dental, Vision. • Volunteer Paid Time Off. • Wellness Reimbursement. • Paid Parental Leave. • Sabbatical Program.