Senior Customer Success Manager, German Speaker

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2 days ago

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Hyland

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B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Drive retention, growth and ROI among assigned group of customers by understanding their business objectives • Develop ROI models to be communicated throughout the customer life cycle • Act as the customer advocate by identifying and sharing best practices • Effectively partner with resources across departments as needed • Create conditions for the successful renewal and expansion of the company's existing business • Identify and monitor risk in customers not achieving their stated business objectives • Drive positive customer experience by coordinating resources to address customer questions • Represent the voice of the customer

🎯 Requirements

• Bachelor's degree or equivalent experience • Fluency in English and German • Experience in customer advocacy role • Experience managing or participating in projects • Experience selling or delivery of IT Products/Services • Microsoft Windows and Office proficient • Strong oral and written communication skills that demonstrate a professional demeanor • Strong organizational, multi-tasking, and time management skills • Strong interpersonal skills • Self-motivated with the ability to manage projects to completion with minimal oversight • Strong business and technology acumen • Strong ability to establish rapport and gain the trust of others

🏖️ Benefits

• Professional development • Remote work