Hyper Hippo Entertainment
51 - 200 employees
Founded 2012
🎮 Gaming
Gaming • Entertainment
Hyper Hippo Entertainment is a gaming company that creates joyful moments through their engaging game experiences. They combine the spirit of an indie shop with the resources of a AAA game studio to produce games that bring millions of people together for fun. Their team consists of talented individuals from diverse backgrounds, all dedicated to positively impacting culture by sharing ideas and creating new, exciting games. Hyper Hippo is focused on innovation, continuous learning, and making an impact in the gaming community.
Player Experience Specialist – Part-Time, 8 Month Contract
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Hyper Hippo Entertainment
51 - 200 employees
Founded 2012
🎮 Gaming
Gaming • Entertainment
Hyper Hippo Entertainment is a gaming company that creates joyful moments through their engaging game experiences. They combine the spirit of an indie shop with the resources of a AAA game studio to produce games that bring millions of people together for fun. Their team consists of talented individuals from diverse backgrounds, all dedicated to positively impacting culture by sharing ideas and creating new, exciting games. Hyper Hippo is focused on innovation, continuous learning, and making an impact in the gaming community.
📋 Description
• Deliver exceptional support to our players through Helpshift by responding to tickets with empathy, resolving issues, and ensuring every player feels heard, valued, and supported. • Engage with our communities across social media, app store reviews, Discord, Reddit, and game forums by answering questions, addressing concerns, and fostering positive player experiences. • Partner with QA and Live Ops teams to investigate issues, troubleshoot player-reported problems, and communicate updates during game launches, live events, and service interruptions. • Collect, analyze, and share player feedback and community sentiment to help inform product improvements, feature discussions, and future game development. • Build trust and strengthen long-term player relationships by providing timely, thoughtful communication that encourages players to return and stay engaged with our games.
🎯 Requirements
• Experience in the customer service industry – preferably in tech or gaming • Great understanding of social media platforms and how to use them • Strong written and verbal communication skills • Strong knowledge of mobile devices and computers – able to troubleshoot issues • Self-motivated and self-directed • Open and excited to learn new tasks • Ability to collaborate with team members to accomplish goals and objectives • A positive attitude and the ability to thrive in a dynamic environment with changing products, market standards and procedures • Comfortable working with a team and providing peer feedback • Ability to work independently while staying connected with the team • Adaptability when player needs or team priorities shift
🏖️ Benefits
• Competitive wages : We provide a competitive pay package to match your experience and expertise. • Remote Work Flexibility : Enjoy the convenience of working from home or anywhere (in Canada) that suits your lifestyle. • Engage with the Community : Your role will focus on creating and growing communities around the games you support, building lasting connections with players from around the world.
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