Senior Technical Customer Success Manager, CSM

November 13

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Hypersonix Inc.

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Artificial Intelligence • eCommerce • Retail

Hypersonix Inc. is a leading provider of AI-driven analytics and automation solutions specifically designed for retail and eCommerce businesses. Through their groundbreaking platform, ProfitGPT, Hypersonix empowers merchandising, marketing, and forecasting teams to increase market share and optimize product margins. Their AI solutions, including Competitor AI, Pricing AI, Promo AI, and Inventory AI, provide data-driven insights that help retailers improve pricing strategies, manage promotions, forecast demand, and automate inventory management. Hypersonix's innovative technology is trusted globally, offering up to 19% profit lift and a 7X return on investment. Their AI-driven approach enables retailers to make more informed decisions and stay competitive in a rapidly changing marketplace.

51 - 200 employees

🤖 Artificial Intelligence

🛍️ eCommerce

🛒 Retail

📋 Description

• Own post-sale customer relationship and act as the primary technical point of contact. • Drive product adoption and usage through effective onboarding, training, and ongoing support. • Work closely with clients to understand business goals and align them with product capabilities. • Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs. • Analyze customer data and usage trends to proactively identify opportunities and risks. • Build dashboards or reports for customers using internal tools or integrations. • Lead business reviews, share insights, and communicate value delivered. • Support customers in configuring rules, data integrations, and troubleshooting issues. • Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

🎯 Requirements

• 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company. • Strong SQL skills and working experience with Python or R. • Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar. • Understanding of data pipelines, APIs, and data modeling. • Excellent communication and stakeholder management skills. • Proven track record of managing mid to large enterprise clients. • Experience in eCommerce, retail, or consumer-facing businesses is highly desirable. • Ability to translate technical details into business context and vice versa. • Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.

🏖️ Benefits

• Professional development opportunities