Renewals Manager

Job not on LinkedIn

November 7

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Hypori

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Security • Telecommunications • Government

Hypori is a company specializing in secure virtual access to enterprise applications and data from mobile devices, emphasizing personal privacy and compliance with industry standards. It offers a virtual workspace that allows employees to access enterprise apps securely without storing or processing data on personal devices. Hypori is trusted by organizations such as the U. S. Department of Defense, as it is built on a zero-trust architecture meeting certifications like HIPAA, FedRAMP High, and others. Their solutions cater to industries like defense, government, and healthcare, providing secure BYOD solutions and compliance with relevant regulations.

51 - 200 employees

🔐 Security

📡 Telecommunications

🏛️ Government

📋 Description

• Own the renewal cycle for assigned customers, typically engaging 180 days before contract end date to drive timely renewal closure and forecast review with CRO and sales leadership. • Partner with Technical Account Managers and the post-sales team to ensure customer satisfaction and surface renewal risks early. • Prepare, process, and manage renewal agreements and supporting documentation in Salesforce and our contract management systems. • Maintain accurate renewal forecasts and report on Gross Retention, Renewal ARR, and renewal pipeline metrics. • Achieve and exceed assigned Gross Retention Rate (GRR) targets by managing risk, addressing objections, and ensuring timely renewals. • Spot and qualify upsell and cross-sell opportunities within the customer base; route expansion opportunities to account executives and be incentivized for sourced expansion ARR. • Partner with Revenue Operations to continuously improve the renewal workflow, automation, and reporting. • Act as a trusted advisor for customers during renewal discussions, ensuring clear communication of terms and value delivered.

🎯 Requirements

• 3–5 years of experience in renewals, customer success, or inside sales within a SaaS or subscription-based business. • Demonstrated success in achieving retention and renewal quota metrics. • Strong contract management and negotiation skills; comfortable navigating legal and commercial terms. Preference on familiarity with government contracting, SEWP, or other federal procurement vehicles. • Proficiency in Salesforce (or similar CRM), with strong attention to data hygiene and forecasting accuracy. • Excellent written and verbal communication skills, with the ability to simplify complex topics for customers. • Highly organized, detail-oriented, and process-driven; comfortable juggling multiple renewal cycles simultaneously. • Collaborative mindset and thrives in cross-functional environments with Customer Success, Sales, and Finance. • Familiarity with Salesforce CPQ, DocuSign CLM, or similar quoting and contract management tools.

🏖️ Benefits

• medical, dental, and vision insurance • parental leave • life and disability packages • 401(k) plan with employer-matching contributions • performance bonus