Field Support Representative, Diagnostics

Job not on LinkedIn

5 hours ago

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

💵 $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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IDEXX

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Healthcare Insurance • Biotechnology

IDEXX is a global leader in pet healthcare innovation. It provides a wide range of diagnostic and software products and services aimed at creating clarity and improving pet healthcare. IDEXX offers services such as reference laboratories, in-house analyzers, SNAP tests, and veterinary software to support veterinarians in diagnosing and treating small animals, livestock, and equines. They also specialize in water testing solutions, which help ensure the safety and quality of various water types. IDEXX is known for its contributions to the veterinary field, enabling professionals to make informed decisions through cutting-edge technology and advanced insights.

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Seed Round on 1984-01

📋 Description

• Teach veterinarians how to make the best use of veterinary diagnostic machines and troubleshoot if there are technical issues. • Manage your schedule based on the unique attributes and needs of your customers, while keeping a focus on your own professional development and growth. • Visit customers in the field every day; adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. • Collaborate with an internal team to develop strategies to maintain Customer Accounts through education and other customer centric solutions. • Provide onsite technical support when things are not going according to plan.

🎯 Requirements

• 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products. • Ability to build relationships with all personalities is a must! • Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. • Comfortability with learning and using technology such as computers, tablets and Smartphones. • Valid Driver’s License and clean drivers abstract required • Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised

🏖️ Benefits

• Day-One On the job training and career advancement opportunities (experience NOT required) • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more