Practice Success Manager

Job not on LinkedIn

🕒 3 days ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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iDoc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💰 Seed on 2023-04

iDoc is a company for which no product, service, or industry information was provided in the supplied text. The available input contains only generic LinkedIn page boilerplate (cookie and sign-in information) and no company-specific content, so I cannot reliably describe its offerings or market position. If you share the company's LinkedIn profile text, website, product descriptions, or target customers, I can produce a full company description.

📋 Description

• Serve as the first point of contact for all member inquiries via phone, email, and other communication channels • Provide comprehensive information and guidance on all IDOC products, programs, and services • Resolve member issues promptly and efficiently while adhering to established Service Level Agreements (SLAs) • Maintain detailed records of all member interactions and follow-up activities in CRM systems • Escalate complex issues to appropriate subject matter experts when necessary • Identify opportunities to enhance member engagement through additional IDOC offerings • Conduct consultative discussions to understand member needs and recommend appropriate solutions • Close sales on applicable products and services during member interactions • Generate qualified leads for specialized teams when advanced expertise is required • Maintain comprehensive knowledge of all IDOC products, services, vendor programs, and member benefits • Stay current on industry trends, regulations, and competitive landscape in independent optometry • Work flexible schedules to provide coverage from 8am EST to 9pm PST • Meet or exceed established SLAs for response times and resolution rates • Collaborate effectively with cross-functional teams including marketing, consulting, accounting, and vendor relations

🎯 Requirements

• 5+ years of customer service or support experience required • 5+ years of sales or consultative selling experience preferred • Work flexible schedules to provide coverage from 8am EST to 9pm PST • Optical industry experience strongly preferred • Proficiency with Microsoft Office (string Excel and PowerPoint a must) • Detail oriented, proactive multi-tasker • Strong organization and prioritization skills • Ability to communicate confidently with members of senior management • People management experience preferred • Travel as required to attend/lead/support industry, company, and associations events

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible working arrangements • Professional development opportunities