Presales Solutions Specialist – Service Management

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August 29

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IFS

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Enterprise • SaaS • Artificial Intelligence

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

5001 - 10000 employees

Founded 1983

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Secondary Market on 2022-03

📋 Description

• Act as the subject matter expert (SME) for IFS Service Management during the presales cycle. • Lead discovery workshops to gather client requirements and understand service delivery challenges. • Deliver compelling solution demonstrations and tailored presentations to business and technical stakeholders. • Translate customer pain points into business-driven solution value, aligning with IFS’s Moment of Service™ messaging. • Collaborate closely with Sales, Product Management, R&D, and Implementation teams to ensure a seamless customer experience. • Develop Proof-of-Concepts (PoCs) or solution prototypes to address complex service scenarios. • Respond to RFIs/RFPs with high-quality, compelling content. • Represent IFS at industry events, trade shows, and webinars, advocating Service Management solutions thought leadership. • Provide feedback to Product Management on customer needs and industry trends to help shape the Service Management roadmap.

🎯 Requirements

• 5+ years of experience in Field Service Management, Asset Management either in presales, solution consulting, or implementation. • Strong knowledge of Service Management business processes: service planning, scheduling optimization, mobile workforce, spare parts logistics, warranty/service contracts, depot repair, etc. • Experience with enterprise FSM / EAM / PSO software solutions (IFS, Oracle, SAP, Salesforce Field Service, ServiceMax, etc.). • Excellent communication, presentation, and storytelling skills to engage C-level and operational stakeholders. • Ability to lead discovery sessions and influence stakeholders with confidence and credibility. • Bachelor's degree in Engineering, Business, IT, or related field. • Fluent in English and Native level in Japanese. • Willingness to travel up to 40%, as required. • Experience in IFS FSM / EAM / PSO / POKA or IFS Cloud platform is highly desirable. • Familiarity with related modules such as Asset Management, ERP, CRM, EAM or IoT integrations. • Background in industries such as Aerospace & Defense, Telecommunications, Utilities, or Industrial Manufacturing. • Be part of a global leader in enterprise software solutions. • Contribute to delivering moments of service for some of the world’s largest service-driven companies. • Engage in continuous learning, career growth, and innovative project work. • Enjoy a flexible, collaborative, and inclusive work environment.

🏖️ Benefits

• Remote work opportunities • Be part of a global leader in enterprise software solutions. • Engage in continuous learning, career growth, and innovative project work. • Enjoy a flexible, collaborative, and inclusive work environment.