Healthcare Support Specialist – Patient Accounts, Service Coordination

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🕒 December 9, 2025

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IGT Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

<IGT Solutions> is a remote-first contact center and workforce platform that provides certified remote agents and tools to businesses for voice and non-voice customer support, scheduling, and administrative tasks. The company offers an interactive onboarding and certification process, real-time task tracking via a secure portal, agent matching, and CRM/platform integration to deliver structured, time- and task-based services across global regions.

📋 Description

• Handle patient or client inquiries related to account balances, billing statements, and insurance verification • Schedule, reschedule, or confirm appointments in accordance with provider requirements • Provide clear and accurate information about services, processes, or next steps • Document all interactions in the designated healthcare management system with precision and confidentiality • Follow HIPAA and client-specific compliance protocols at all times • Escalate urgent or sensitive cases through approved channels

🎯 Requirements

• Strong verbal and written communication skills, with a professional and empathetic approach • Familiarity with patient account systems, EHR (Electronic Health Records), or medical billing platforms • Ability to manage multiple tasks while maintaining accuracy and attention to detail • Discretion in handling sensitive information and medical records • Stable work environment with secure internet connection • Prior experience in a healthcare support, medical billing, or scheduling role preferred • Knowledge of medical terminology and insurance processes preferred • Experience working with diverse patient populations preferred

🏖️ Benefits

• Tools & Resources Provided • Access to Telurvision Solutions’ readiness and certification systems • Client-specific healthcare procedures, scripts, and compliance training • Secure communication platforms for patient interaction and documentation