Customer Service Representative

🕒 March 26

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Seed on 2006-12

Artificial Intelligence • SaaS • B2B

IKS Health is a healthcare technology and services company that provides an AI-driven, agentic care enablement platform combining human expertise with automation to connect clinical, operational, and financial workflows. Their offerings include revenue cycle management, patient access, denial prediction and optimization, medical coding, virtual scribing and ambient AI documentation, clinical documentation improvement, care coordination, and value-based care optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, focusing on reducing clinician burden, improving financial performance, and increasing operational efficiency.

📋 Description

• Communicates with patients via inbound and outbound phone calls • Provides knowledgeable answers to questions regarding medical bills and accounts • Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements) • Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. • Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly • Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

🎯 Requirements

• Excellent organization, customer service and communication skills • Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools • Problem solving skills, good judgment, attention to detail, and follow-through are a must • Ability to multi-task and work within multiple systems at the same time • Able to work with little to no supervision • Experience in customer service (1 year) • Patient contact center (call center) experience (1 year)

🏖️ Benefits

• healthcare • paid time off