Technical Manager

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iLOQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🏢 Enterprise

🔧 Hardware

💰 Venture Round on 2019-01

Security • Enterprise • Hardware

iLOQ is a company that offers innovative smart-locking solutions, providing secure, convenient, and flexible access management for various environments. Their technology is battery-free, wire-free, and does not require an internet connection which results in low lifecycle costs and minimal environmental impact. iLOQ's solutions are used in residential properties, public and commercial spaces, and critical infrastructure. They focus on enhancing security and efficiency with smart keys and smartphone-enabled access, supported by a user-friendly cloud-based management system. Their solutions are designed for easy retrofitting without the need for extensive modifications.

📋 Description

• Play a key role in iLOQ’s rapid expansion across North America • Support customers and sales force across multiple industry verticals • Manage complete portfolio of sustainable locking and access management systems • Serve as a Project Manager, overseeing the integration of the iLOQ application with various software platforms • Provide product and software training for iLOQ’s U.S. and Canadian sales teams, onboard channel partners, and end-users/customers • Continuously develop and update training materials and ensure successful implementation through regular follow-ups • Manage and coordinate information sharing with iLOQ Technical Managers in other regions • Support product integration with end-user databases using APIs • Conduct market research to prioritize necessary software integrations • Serve as the main point of contact for IT-related matters • Provide technical sales support, including quotations, contract and RFP management • Collaborate cross-functionally with teams across R&D, Product Management, Supply Chain, Sales, Marketing, and Services • Support channel partners, drive customer satisfaction, and help improve the Net Promoter Score (NPS)

🎯 Requirements

• Minimum 5 years of relevant professional experience • At least 3 years in a technical training role within a similar product sector (EAC, AI, door entry, locks, access control, smart locks, etc.) • Technical degree preferred but not required • Strong project management skills with experience working across divisions and internationally • Robust understanding of modern mobile technologies, digitalization trends, and electromechanical digital solutions • Extensive IT expertise, especially in APIs • Preferred experience in product management, R&D, or sales • Multichannel sales experience serving diverse customer and industry types is a plus • Proficiency in MS Office, especially PowerPoint • Exceptional customer service and communication skills (both verbal and written) • A structured mindset with strong attention to detail • A positive attitude with the ability to work effectively across multiple departments and global offices • Analytical skills with an affinity for complex problem-solving and time management • Self-sufficient, organized, and pragmatic

🏖️ Benefits

• Comprehensive benefits package • Competitive compensation with excellent healthcare benefits • 401(k) plan • Opportunities for personal and professional growth