UX Design Consultant

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September 19

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ImageX

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SaaS • Enterprise

ImageX is a company that specializes in creating and managing digital experiences, with a strong focus on web development using Drupal. They offer services in strategy, design, development, and evolution of websites, aiming to build sustainable and easy-to-manage web platforms for their clients. ImageX has experience working with various sectors, including higher education and complex B2B websites, and is recognized for their iterative development processes and user-centric design strategies.

51 - 200 employees

Founded 2001

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead discovery activities and facilitate prioritization and user-testing sessions. • Partner with clients and internal stakeholders to uncover goals and user needs and translate them into decision-ready artifacts. • Plan and run user research, interviews, and usability tests; synthesize findings into insights and recommendations. • Develop personas, user flows, journey maps, sitemaps, wireframes, and interactive prototypes to define coherent information architecture. • Work closely with the Director of Digital Strategy on content audits, metadata, and taxonomies to improve discoverability and SEO. • Monitor performance with web analytics, evaluate information architecture over time, and recommend targeted enhancements. • Guide cross-functional teams (PM, Development, Designers, BAs, Content) through design reviews and iterative improvements. • Align IA and UX decisions with visual design and business objectives while keeping accessibility and best practices front and center.

🎯 Requirements

• Discovery facilitation: Proven ability to lead discovery/prioritization/user-testing sessions, present persuasively to executives, and handle live Q&A. • Stakeholder alignment: Demonstrated success collaborating with clients and cross-functional partners to translate business goals, target audiences, and user needs into IA decisions. • User research: Hands-on experience planning, running, and synthesizing interviews and usability tests into clear insights and recommendations. • Core UX artifacts: Track record producing personas, user flows, and journey maps that guide structure, content, and scope. • Information architecture: Expertise creating and maintaining navigation, sitemaps, taxonomy/labeling, plus wireframes and interactive prototypes; adapting work based on evidence (e.g., card/tree testing). • Content partnership: Experience conducting content audits/gap analyses and aligning IA with visual design and content strategy alongside Designers, BAs, and Content. • Accessibility & best practices: Applies current IA/UX standards (incl. WCAG considerations) and drives measurable improvements. • Responsible AI in UX: Practical use of AI to accelerate research synthesis, design exploration, and feedback analysis—while upholding privacy, consent, and anonymization and optimizing workflows/budgets. • Tool proficiency: Advanced with Figma (incl. FigJam), Optimal Workshop Suite, and Google Docs/Sheets/Slides (or equivalents). • Senior/consultant level, client-facing facilitation and presentation skills. • Bonus: Agency/consultancy background; client website delivery experience; team leadership or mentoring experience.

🏖️ Benefits

• Freelance remote position (~20 hours/week) offering flexible work arrangements • Opportunities to grow with an industry-leading web development agency • Emphasis on work/life balance • Distributed workforce with established teams in Canada, Ukraine, and Brazil and regional co-working days/get-togethers • Commitment to pay equity and fair compensation based on skills and experience • Inclusive workplace that supports diversity and removes barriers