Director - Customer Business Unit

May 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $156k - $225k / year

⏰ Full Time

🔴 Lead

👔 Director

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Celestica

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B2B • Manufacturing • Supply Chain

Celestica is a global B2B leader in design, manufacturing and supply chain solutions for the world's most innovative companies. We work with the world’s leading brands to imagine, design and build industry-leading products and solve complex technology challenges that move the world forward. We’re involved in every part of the product journey – from how products are designed and engineered, sourced and supplied, to how they are manufactured and serviced.

10,000+ employees

Founded 1994

🤝 B2B

💰 $660.4M Post-IPO Debt on 2021-09

📋 Description

• Will typically manage a customer portfolio or sub-division with & $100M plus annual revenue. • The relationships will be complex in nature with interfaces to several different customer functional CLS sites. • The Director will act as the primary executive interface on all commercial areas & operates freely within the objectives set by the Division. • Provides direct & indirect supervision to all subordinate staff involved in support of each customer under the director’s ownership. • This includes long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates. • Accountable for projects or programs on a multi-site and global basis. • Has overall commercial accountability for global BUs. • Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications. • Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific. • Participates with other senior managers to establish strategic plans & objectives. • Has overall responsibility for planning, budgeting, implementing & maintaining costs, methods and extended support team locally and centrally. • Makes final decisions on administrative & operational matters in the area of responsibility to ensure achievement of objectives. • Directs & controls directly or indirectly the activities of a cross functional team. through several local managers. • Assigns objectives, reviews performance & approves employee compensation where appropriate, coaches for improved performance. • Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing & persuading other senior level managers. • May represent the organization in public speaking venues and trade events. • Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives. • Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. • Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution. • Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs. • Manages current & planned programs to achieve planned revenue. • Monitors plans to meet commitments & schedules for customers. • Coordinates action plans with the sites to correct out-of-plan conditions. • Prepares, distributes & analyzes customer surveys & self-assessments. • Receives & resolves customer issues & complaints. • Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. • Participates in forecasting & planning & monitoring of efficiency & execution of account strategies. • Participates in the pricing/bid preparation process & contract development. • Monitors the impact on cash cycle and presents charges to the customers where appropriate under the terms of the MSA. • Provides performance reporting & analysis for monthly commercial and operations reviews & quarterly Customer Satisfaction.

🎯 Requirements

• Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. • Working knowledge of EMS/JDM/ODM business engagement models. • Experience in working with contemporary supply chain management principles, practices and buying behaviors. • Demonstrated ability to achieve financial performance objectives in both revenue and profit. • Comfort with key operational and financial metrics; with a track record of always knowing your numbers • Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations • Five years experience in Account Management, Bus. Dev related roles with a proven track record • Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment. • Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. • Ability to think quickly, learn rapidly and make fast decisions • Strong analytical skills with the ability to challenge and make decisions based on limited data • Ability to manage complexity across multiple organizations and product lines