Senior Customer Architect

September 17

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $200k - $280k / year

⏰ Full Time

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

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Imply

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Data Analytics • Cloud Services • IoT

Imply is a company that specializes in real-time analytics platforms built on Apache Druid. They offer a cloud-native database service called Imply Polaris, as well as Imply Enterprise, which provides tools and support for using Druid. Imply's products are designed to simplify real-time data analytics with efficient stream ingestion and high-performance query capabilities, focusing on operational visibility, customer-facing analytics, application observability, and IoT analytics. With integration capabilities for systems like Apache Kafka and AWS, Imply provides robust solutions for handling large-scale data analytics demands across various industries.

51 - 200 employees

📋 Description

• Partner with the sales team in pre-sales engagements to design and present solutions for Imply Lumi addressing observability, SIEM, and adjacent analytics use cases. • Leverage deep expertise in Splunk and familiarity with related tools such as Cribl, Grafana, and Elastic to ensure seamless integration into customer environments. • Lead technical discovery, proof-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives. • Provide advanced troubleshooting during pre-sales and early adoption phases to build customer trust and ensure long-term success. • Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and security data at scale. • Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit. • Help achieve revenue targets set by the company and support expansion opportunities. • Keep opportunity information up-to-date in Salesforce and other tools in partnership with the Sales team.

🎯 Requirements

• 3+ years of experience with observability, SIEM, or analytics platforms, including customer-facing work in pre-sales and/or early adoption phases. • Strong knowledge of observability architectures, log and metrics pipelines, and related tools, with strong Splunk knowledge and familiarity with complementary technologies such as Cribl, Grafana, or Elastic preferred. • Hands-on experience designing and deploying solutions in at least one cloud platform (AWS, GCP, or Azure), along with working knowledge of SQL, SPL, and a programming language such as Python or Java. • Demonstrated ability to proactively lead deep discovery, identify opportunities, and deliver enterprise solutions that integrate into existing observability stacks while addressing customer challenges and delivering measurable value. • Detail-oriented with strong ownership, accountability, and communication skills, able to explain complex concepts clearly to both technical and non-technical audiences and collaborate effectively with diverse teams. • Background in bringing new or emerging products to market, including guiding early customer adoption and shaping product fit. • Bonus: Experience with large-scale log and metrics data storage, compression, and query optimization. • Bonus: Familiarity with security analytics, incident response workflows, compliance-related data requirements, and containerized deployments using technologies such as Kubernetes and Helm. • Bonus: Familiarity with structured sales methodologies such as MEDDIC to support effective pre-sales engagement and value-based selling. • Bonus: Passion for mentoring team members and contributing to a culture of technical excellence and customer success.

🏖️ Benefits

• 100% Paid Medical, Dental and Vision Benefits • 401(k) Program • Fertility Coverage • Pet Insurance • Dependent Care FSA • Mental Health Support • Life and AD&D Insurance • Unlimited Paid Time Off - USA Only • Wellness Stipend • Home Office Equipment Reimbursement • Pre-Tax Commuter Benefits • Eligible to participate in Imply’s equity plan