ImpulseUP
HR Tech • SaaS • B2B
ImpulseUP is a cloud-based HR platform that helps companies manage performance reviews, OKRs, goals and KPIs, engagement and pulse surveys, feedback, 1:1 meetings, succession and development planning. The product combines people analytics and AI-assisted insights with flexible purchasing models (pay-per-evaluation, monthly or annual plans) and consulting support to drive alignment, engagement and talent development across organizations. It targets HR and people teams seeking to replace spreadsheets and manual processes with an integrated, SaaS performance-management and employee-engagement solution.
51 - 200 employees
Founded 2018
👥 HR Tech
☁️ SaaS
🤝 B2B
Mid-level Customer Success Analyst – Onboarding
November 22
🗣️🇧🇷🇵🇹 Portuguese Required
ImpulseUP
HR Tech • SaaS • B2B
ImpulseUP is a cloud-based HR platform that helps companies manage performance reviews, OKRs, goals and KPIs, engagement and pulse surveys, feedback, 1:1 meetings, succession and development planning. The product combines people analytics and AI-assisted insights with flexible purchasing models (pay-per-evaluation, monthly or annual plans) and consulting support to drive alignment, engagement and talent development across organizations. It targets HR and people teams seeking to replace spreadsheets and manual processes with an integrated, SaaS performance-management and employee-engagement solution.
51 - 200 employees
Founded 2018
👥 HR Tech
☁️ SaaS
🤝 B2B
📋 Description
• Support and assist clients to achieve success with the use of Impulseup; • Lead meetings and planned activities with clients; • Conduct product demonstrations and configurations for Impulseup clients; • Create, review, and publish various content for our blogs; • Proactively interact with sales, marketing, and product teams to plan new ways to improve the customer experience; • Stay continuously updated on market trends related to strategic HR.
🎯 Requirements
• Degree in Psychology, Business Administration, Human Resources or related fields. • Experience in consultative client service (internal or external) with strong empathy; • Experience with goal management and performance management or organizational human development (DHO); • Experience in B2B SaaS Customer Success; • Experience managing complex projects; • Experience delivering trainings and workshops; • Passion for people management and strategic HR; • Highly organized; • Intermediate Excel. • Nice-to-haves: Experience in HR Tech; experience in strategic planning; experience managing performance evaluation and competency management processes; knowledge of OKR management and/or Balanced Scorecard (BSC) implementation; experience in startups; intermediate Spanish and/or English.
🏖️ Benefits
• Development support: 2 hours per week during business hours for study, reimbursement for individual development plans (IDPs), regular feedback, and quarterly performance reviews • Flexible meal and food benefit (Caju Card) • Health insurance • Dental plan • Flexible hours • Remote work • Home office allowance • Birthday day off • Day off for work anniversary • Therapy allowance • Parental leave (maternity and paternity) • Childcare assistance • Wellhub • Conexa Saúde
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