Senior Salesforce Service Cloud Voice Developer

November 1

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In All Media

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SaaS • Enterprise • B2B

In All Media is a global community-driven service organization specializing in agile development services. The company focuses on developing digital solutions through a collaborative approach that leverages swarming intelligence and team dynamics. They are dedicated to aligning industry needs with the interests of their technical community members, who possess extensive experience in various domains such as UX/UI design, quality engineering, cloud computing, big data, Salesforce, and more. In All Media emphasizes a secure development environment and a strong collaborative spirit, striving for innovation and excellence in software production. Their model relies on pre-established teams with substantial past experience working together, ensuring efficient and effective delivery of customized development solutions.

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Design, develop, and maintain IVR call flows and outbound campaigns within Salesforce Service Cloud Voice and Amazon Connect. • Configure and manage users, contact flows, queues, routing profiles, and Lex bots in the Amazon Connect Administration UI. • Collaborate directly with business stakeholders to gather requirements, define technical solutions, and deliver scalable cloud contact center implementations. • Create and maintain detailed low-level design documentation, ensuring version control and adherence to development best practices. • Analyze system performance metrics and generate reports using Salesforce and Amazon Connect data to identify optimization opportunities. • Conduct peer code reviews and collaborate with the DevOps team for seamless deployment, versioning, and environment maintenance. • Develop and implement robust system monitoring and alerting mechanisms to continuously improve system performance and reliability.

🎯 Requirements

• 6+ years of combined experience designing and developing Salesforce Service Cloud Voice and Amazon Connect IVR applications. • Hands-on expertise with Amazon Connect Administration (contact flows, routing, configuration). • Strong understanding of Salesforce Administration UI related to Service Cloud Voice. • Proficiency in writing Salesforce queries and reports for troubleshooting and data validation. • Experience in Agile and remote teams. • Fluent English for daily communication.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities