Customer Experience Manager

Job not on LinkedIn

October 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $24 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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InBody USA

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InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.

51 - 200 employees

📋 Description

• Serve as the primary post-sales contact for customers using or onboarding to company’s cloud database management system (LookinBody Web) • Proactively reach out to clients who have not completed LB Web setup to offer guidance and walkthroughs • Conduct LB Web tutorials and live walkthroughs via Zoom or phone to help clients maximize platform value • Perform LB Web retention calls to understand why clients did not activate or continue usage, and collect meaningful feedback • Document and escalate any platform issues or feedback to the Product and Development team • Support the general Customer Experience team as needed, including: • Managing assigned accounts • Conducting Q&A training sessions • Organizing documentation for Key Accounts (Health/Wellness, Medical, Academic) • Assisting with trade-ins and device-related logistics • Maintain accurate records of all interactions and customer data using CRM tools (Zoho) • Identify upsell opportunities related to LB Web and share them with the Sales team • Stay up-to-date on all campaigns, new features, and platform updates related to LB Web

🎯 Requirements

• 2+ years in customer service, technical support, or customer-facing role, preferably in a SaaS or software-related environment • Excellent written and verbal communication skills • Ability to clearly explain technical concepts to non-technical users • Strong organizational and time management skills • Comfortable using Zoom or Teams and conducting live product walkthroughs • Self-motivated, with the ability to work independently and manage time effectively • Proficient in Microsoft Office • Experience using CRM software (Zoho preferred) • Willingness to learn new platforms and tools related to LB Web and internal operations

🏖️ Benefits

• Medical (PPO), dental (PPO), vision (PPO), & life insurance* • Flexible spending account (FSA) and dependent care account (DCA)* • 401(k) plan with up to 3% company match* • Paid vacation and sick leave • 11 annual paid holidays and paid time off for birthday • Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up • Discounted pet insurance • Job-related training reimbursement*