Software Support Specialist

Job not on LinkedIn

October 22

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+11 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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InBody USA

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InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.

51 - 200 employees

📋 Description

• Serve as the liaison between clients experiencing technical issues and the Development Team to ensure timely and effective solutions • Provide technical support via phone and email for web cloud and mobile applications • Assist customers with cloud application services, including account setup and troubleshooting • Report and track bugs in both cloud and local applications • Act as a product expert by delivering training sessions and guidance to customers. • Provide remote system support, troubleshooting, and diagnostic assistance for company product • Prepare reports and maintain accurate records • Collaborate with team members and other departments to improve service efficiency and satisfaction • Troubleshoot technical issues and provide timely solutions • Deliver exceptional customer service, ensuring a positive experience with each interaction, addressing customer concerns with empathy, and providing effective solutions in a professional and timely manner

🎯 Requirements

• You must reside in the listed states: AZ, CA, CO, FL, ID, MN, NC, OH, SC, TX, WI, IL, OR • 3+ years of experience in product or technical support (preferably in medical devices, electronic troubleshooting, software diagnosis, and/or problem analysis) • Solid understanding of computer software, electronics, and software systems • Experience with CRM/helpdesk/ticketing systems • Excellent communication, organizational, and time management skills • Strong problem-solving, troubleshooting, critical thinking abilities, and decision-making skills • Ability to prioritize multiple tasks in a fast-paced, changing environment • Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised • Passion for delivering outstanding customer service and fostering positive relationships with customers • Must pass the internal products certification training within the introductory period

🏖️ Benefits

• Medical (PPO), dental (PPO), vision (PPO), & life insurance* • Flexible spending account (FSA) and dependent care account (DCA)* • 401(k) plan with up to 3% company match* • Paid vacation and sick leave • 11 annual paid holidays and paid time off for birthday • Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up • Discounted pet insurance • Job-related training reimbursement*