Consultant Relations Director

🕒 June 24

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• The Consultant Strategy & Relations (CSR) Director will play a key role in strengthening Included Health’s relationships with the broker and consulting community and increasing market preference for our solutions. • This role will be responsible for developing and expanding relationships with influential consultants across national and regional firms in the territory. • The ideal candidate will bring existing relationships and credibility within the consultant ecosystem and be able to leverage those connections to increase awareness and advocacy for Included Health. • The role partners closely with Sales and Client Success to support pipeline development, active sales opportunities, and strategic renewals, while also serving as a key conduit for consultant insights that help shape our market positioning and improve win rates. • Build and maintain trusted relationships with influential consultants across assigned territories and firms. • Proactively expand networks by developing new relationships with senior consultants and industry leaders. • Serve as a primary relationship manager for consulting partners, including establishing partnership agreements with national consulting firms. • Partner with Sales Regional Vice Presidents (RVPs) on coordinated territory strategies that leverage consultant relationships. • Identify priority consultants connected to key prospects and facilitate introductions to drive opportunity development. • Support active opportunities by providing insights on consultant dynamics, positioning, and messaging that can improve win rate. • Articulate Included Health’s value proposition and differentiated capabilities with consultant and broker partners. • Educate the consultant community on Included Health’s products, solutions, and strategic vision, including exclusive previews prior to launching new products. • Facilitate meetings and engagements with consultants to deepen understanding of Included Health’s offerings, and ultimately strengthen market positioning. • Partner with Sales and Marketing to deliver targeted messaging and consultant awareness initiatives. • Partner with Client Success teams on strategic accounts where consultant relationships are critical to renewals or upsell opportunities. • Serve as a strategic advisor on consultant engagement strategies for priority clients. • Help proactively address consultant concerns and influence outcomes in complex renewals or audits. • Monitor consultant perspectives, industry trends, and emerging priorities across broker and consulting firms. • Share actionable insights with Sales, Client Success, and cross-functional partners to inform strategy and market positioning. • Capture and analyze feedback from consultants to inform messaging, product packaging, and future roadmap considerations.

🎯 Requirements

• 10+ years of client-facing experience in health and benefits • Experience at a consulting or brokerage firm • Experience and/or interest in consultative sales • Experience in a high growth, fast changing environment • Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience • Strong interpersonal skills with the ability to work independently and within a team environment • Ability to travel up to 2x per month • Bachelors degree required