Manager, Virtual Clinical Support – RN

🕒 May 5

🇺🇸 United States – Remote

💵 $94.1k - $122.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Responsible for interviewing, hiring, and onboarding new team members. • Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles. • Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values. • Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings. • Accountable for meeting team objectives, goals, and service standards. • Monitor workflow performance to ensure the team is meeting clinician and patient needs. • Serve as an escalation point for workflow questions/clarifications and complex cases. • Foster a culture of accountability, continuous learning, and professional growth within the team. • Drive team engagement and retention. • Review and adjust daily staffing levels and assignments based on workload.

🎯 Requirements

• Bachelor of Science in Nursing • Registered Nurse, in good standing with current state of licensure. • 5+ years of clinical experience. (Previous experience in primary or ambulatory care setting and telehealth experience strongly preferred). • 2+ years of people management experience in a clinical setting.

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations