Senior Manager, Practice Operations

2 days ago

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Included Health

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SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

📋 Description

• Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams • Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing) • Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes. • Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage • Manage scheduling utilization and workload distribution across states, considering licensing and operational needs and seasonal demand curves • Improve scheduling practices through strategies like load balancing and increased transparency • Establish and analyze key metrics to drive operational effectiveness and identify improvements • Lead clinical initiatives and program launches

🎯 Requirements

• Bachelor’s degree required, Masters preferred • 3+ years experience in virtual care delivery** **(experience with virtual primary care a plus). Proven ability to use data analytics (reporting, modeling, interpretation, analytic software) • Demonstrated project management and leadership/influence skills with clinical teams • Strong experience supporting a dynamic clinician workforce, comprising different types of speciality/licensure, exempt and non-exempt, part and full-time, employed and independent contractors • Strong understanding of value-based care models • Strong executive presence and leadership communication skills • Experience with EHR systems and care management data analytics tools • Successful project delivery track record • Ability to represent practice operations effectively cross-functionally • Proficiency in Google Workspace and common office software • Able to work schedule: Local time 8AM-5PM or 9AM-6PM

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work