Technical Customer Success Manager, Digital Identity & Authentication

Job not on LinkedIn

August 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Incognia

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Cybersecurity • Fintech • SaaS

Incognia is a company that specializes in fraud prevention and frictionless authentication solutions, using advanced device and location technology. They provide solutions for various industries including food delivery, ride sharing, P2P marketplaces, and financial services, focusing on preventing driver fraud, multi-accounting, listing scams, identity fraud, and account takeover. Incognia's platform offers features such as device fingerprinting and tamper detection, as well as location identity verification that ensures secure and seamless digital experiences for legitimate users. Trusted by leading companies, Incognia's solutions reduce fraud and improve user trust and safety, with reliable performance at scale.

51 - 200 employees

Founded 2019

🔒 Cybersecurity

💳 Fintech

☁️ SaaS

📋 Description

• Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. • Leverage device intelligence and precise location data to prevent fraud, protect users and build customer trust. • Support a portfolio of accounts to combat diverse fraud types; monitor usage and performance; propose improvements; follow customer roadmaps; maintain stakeholder relationships; conduct periodic meetings and contribute to team and process maturation. • Participate in industry events to expand networking and enhance industry knowledge.

🎯 Requirements

• Bachelor’s degree in business or technology fields • 3+ years of experience with authentication, biometrics, anti-fraud, digital or mobile identity solutions • SaaS B2B experience • Previous experience managing medium/large accounts • Experience with data analysis and SQL - ability to work data in different tables/databases • Definition and analysis of KPIs

🏖️ Benefits

• Medical, dental, vision and life insurance • Remote work stipend • 401(K) • 22 business days PTO per year • Paid sick leave • Employee Stock Options Program (ESOP)