Senior Solutions Engineer

🔥 3 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Infinidat

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Infinidat is a company specializing in high-performance storage solutions for data centers. Their portfolio includes primary and secondary storage platforms that offer guaranteed 100% availability, advanced cyber resilience through their InfiniSafe® technology, and a focus on providing the lowest total cost of ownership in the industry. With expertise in Big Data, cloud storage, NAS, SAN, and object storage, Infinidat is positioned to address the complex needs of modern IT environments.

📋 Description

• Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection • Explain tool architecture and answer technically challenging customer questions • Own customer onboarding and initial installation across the portfolio • Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible • Serve as the technical escalation point between customers and the engineering team • Stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments for development and acceptance testing • Execute and maintain the acceptance test matrix for each release across supported platforms • Perform first-line triage of field exceptions for AADM and SnapSync • Analyze tracebacks, console output, and log files to identify root cause before escalating to engineering • Validate release candidates against acceptance criteria before promotion to stable • Maintain the Jira triage queue by filing, classifying, and prioritizing exceptions and customer-reported issues • Document lab procedures, known issues, and workarounds • Contribute to release notes and customer-facing documentation

🎯 Requirements

• At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor • Demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI • Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments • Practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V • Ability to read Python tracebacks and log files to diagnose failures • Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource • Experience with on-site customer installs or hands-on deployments of enterprise software • Strong written and verbal communication • Preferred: Direct Infinidat InfiniBox experience • Preferred: Experience with Ansible or infrastructure automation tools in a customer-facing context • Preferred: Podman or container deployment and operational experience • Preferred: Familiarity with Jira or similar issue tracking for triage workflows • Preferred: Experience operating in environments with Infinimetrics or comparable performance monitoring platforms