Customer Success Manager

3 days ago

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Infiterra

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SaaS • B2B • Marketplace

Infiterra is a subscription commerce SaaS platform that automates quote-to-bill workflows for IT Distributors, Managed Service Providers (MSPs), and Telcos. The platform provides a unified product catalog and cloud marketplace, subscription billing, credit risk and reseller management, business reporting, and pre-built vendor/back-office integrations with open APIs to streamline provisioning, payments and reconciliations. Infiterra is positioned as a B2B solution to help channel partners scale multi-vendor cloud businesses, reduce errors, and accelerate cash flow.

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

📋 Description

• Own the Customer Lifecycle: Manage onboarding, adoption, retention, and expansion across a portfolio of mid-market to enterprise accounts. • Drive Product Adoption: Understand customer goals and map them to product capabilities to ensure measurable value realization. • Retention & Expansion: Proactively identify upsell/cross-sell opportunities, partner with Sales, and lead renewal conversations. • Customer Advocacy: Be the voice of the customer internally, providing product feedback, influencing the roadmap, and collaborating with Product and Engineering. • Strategic Guidance: Conduct regular business reviews and deliver data-backed recommendations to help customers optimize usage and ROI. • Risk Mitigation: Detect churn risks early and execute recovery plans. • Performance Tracking: Use customer health scoring, usage analytics, and engagement metrics to drive outcomes. • Presales Involvement: Partner with the Sales team during late-stage deal cycles to influence solution design, validate customer requirements, and set clear success criteria and adoption expectations before signature.

🎯 Requirements

• 3+ years’ experience in Customer Success Management for B2B SaaS or software consulting, ideally in high-growth environments. • Strong understanding of SaaS metrics: ARR, GRR/NRR, adoption rates, and expansion revenue. • Proven track record in building long-term customer relationships and driving commercial outcomes with measurable results. • Ability to simplify complex technical concepts and communicate them clearly to both technical and non-technical audiences. • Exceptional project management, analytical, and problem-solving skills. • Excellent communication and presentation abilities in German and English; additional languages a plus. • Strategic mindset—thinks big, acts bold, and always looks for scalable solutions. • Flexible, adaptable, and thrives in dynamic, fast-paced settings. • Experience using CRM and customer success platforms (e.g., HubSpot, Salesforce, etc.).

🏖️ Benefits

• A tech-passionate team with a friendly culture and an international breed. • Fully remote work. • Flexible working hours. • Work-from-anywhere scheme (travel and work). • Learning & development budget.