Principal Growth Product Manager, InfoTrack Exchange

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🕒 5 days ago

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InfoTrack US

WebsiteLinkedInAll Job Openings

51 - 200 employees

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

📋 Description

• Own the product strategy, roadmap, and user experience for the client-facing components of the InfoTrack Exchange marketplace, including InfoTrack, Green Filing, and Courtny. • Define, prioritize, and maintain product roadmaps for each product surface to ensure a cohesive, intuitive, and continuously improving customer experience. • Identify opportunities to improve order placement, tracking, and related user workflows by addressing customer pain points and optimizing the end-to-end experience. • Partner closely with Engineering and Design to prioritize, develop, and deliver product enhancements through an iterative development process. • Establish, monitor, and analyze key product growth metrics, including user adoption, engagement, order volume, feature utilization, and conversion performance. • Design, execute, and evaluate A/B tests and other product experiments to validate hypotheses, inform product decisions, and drive continuous improvement. • Analyze customer behavior and product performance data to identify high-impact opportunities that improve user acquisition, engagement, retention, and overall marketplace growth. • Develop and maintain product performance dashboards and reporting that provide leadership with actionable insights into product health and business outcomes. • Partner with Sales and Customer Success to communicate product enhancements, value propositions, and feature releases that support customer adoption and revenue growth. • Maintain a consistent cadence of product release communications and enablement materials to ensure customer-facing teams remain informed and prepared. • Collect, analyze, and synthesize customer feedback from law firms and internal stakeholders to inform product priorities and ensure customer insights are incorporated into the product development lifecycle.

🎯 Requirements

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Marketing, or a related field; or an equivalent combination of education and experience. • 6+ years of product management experience, including customer-facing digital products with a demonstrated focus on product growth, product-led growth (PLG), or user acquisition and engagement. • Experience delivering customer-facing product enhancements in an agile or iterative product development environment. • Experience developing and executing product roadmaps across multiple products, platforms, brands, or distribution channels. • Preferred: Experience within legal technology, litigation support, or another regulated industry. • Preferred: Experience in a growth-stage organization where product management processes and functions were evolving. • Strong understanding of product management principles, growth strategies, experimentation methodologies, and product lifecycle management. • Experience defining, monitoring, and interpreting product performance metrics, including user adoption, engagement, conversion, and feature utilization. • Knowledge of A/B testing methodologies, hypothesis development, experimentation frameworks, and data-driven decision making. • Ability to analyze customer behavior and product performance data to identify opportunities for product and business growth. • Strong written and verbal communication skills with the ability to translate complex product concepts into clear, customer-focused messaging for cross-functional stakeholders. • Ability to collaborate effectively with Engineering, Design, Sales, Customer Success, and other cross-functional teams. • Ability to manage multiple products, priorities, and initiatives in a fast-paced environment while exercising sound judgment and appropriate prioritization. • Familiarity with legal workflow applications, including practice management systems, electronic filing platforms, or process serving solutions, preferred.

🏖️ Benefits

• 401(k) Match • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Monthly Internet Stipend for Employees