AWS Technical Account Manager

October 2

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Ingram Micro

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B2B • Enterprise • SaaS

Ingram Micro is a global leader in technology and supply chain services. It has reinvented the B2B customer experience by providing tailored solutions and digital transformation through its platform, Ingram Micro Xvantage. This platform leverages AI and ML to empower businesses with data-driven insights, process automation, and scalable B2B solutions. Ingram Micro partners with over 161,000 customers and more than 1,500 vendors, offering services ranging from cloud solutions to lifecycle management. The company emphasizes sustainability, helping businesses achieve their goals while minimizing environmental impact. With a focus on fast-tracking cloud business success and optimizing technology offerings, Ingram Micro plays a critical role in advancing the digital landscape and supporting business growth.

10,000+ employees

Founded 1979

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2021-06

📋 Description

• Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals • Make AWS service improvement recommendations that fit with your customer strategy and architecture • Evaluate, analyse and present periodic reviews of operational performance to customers • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning • Champion and advocate for customer requirements with AWS (e.g. feature request) • Participate in customer requested meetings (onsite or via phone) • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns • Work directly with the support team to ensure that customer issues are resolved as expediently as possible • Produce and update documentation as required for both internal and customer facing purposes

🎯 Requirements

• One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required. • Knowledge and experience of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. • Bachelor’s degree or equivalent within Information Technology, Computer Science, or related discipline • 3+ years of design/ implementation/ operations/ consulting with distributed applications experience • 3+ years’ experience within a SaaS environment • Technical Account Manager position managing or supporting software configurations and translation of client requirements • 3+ years’ Technical Account Manager experience generating client workflows and alignment within cross-functional departments for a positive client experience • 3+ years’ experience deploying, configuring, and troubleshooting software or networking equipment

🏖️ Benefits

• Opportunities to grow • Flexible working hours