Pharmacist, Licensed – Medical Information Specialist

🔥 6 minutes ago

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials • Enroll participants in educational seminars • Provide patient support to patients enrolled in Patient Support Programs • Collect demographic data and disposition for product, sample and literature fulfillment • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines • Accurately collect information required by individual programs and correctly capture in specific program databases • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed • Adhere to all company policies and Standard Operating Procedures • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) • Update and submit resume upon requests for audits

🎯 Requirements

• Doctor of Pharmacy (PharmD) • Valid pharmacist license in the province of practice • Excellent verbal, written and listening communication skills • Available for rotating shifts Monday – Friday between 8 am EST and 8 pm EST • Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook • Ability to join frequent meetings and calls without disruption or disconnecting • Competency with Call Center Telephone Technology • Pleasant telephone manners • Ability to work both independently and within a group setting • Results oriented, excellent organizational skills and ability to work cross-functionally • Organizational skills, including working on multiple projects simultaneously • Strong problem-solving skills

🏖️ Benefits

• Health Benefits as of day 1 of employment • Length of Service Awards • Quarterly Star Awards • Yearly Inizio Circle of Excellence Awards • Referral bonus • Library of online training courses