Managing Director – Customer Success

September 3

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Innovaccer

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Healthcare Insurance • Artificial Intelligence • SaaS

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

📋 Description

• Senior healthcare leader acting as the primary Innovaccer representative to provider clients and health system C-suites • Own a portfolio of strategic accounts and be accountable for Committed ARR (CARR), ARR expansion, churn reduction, NPS, and CSAT • Lead, mentor, and develop Customer Success Leaders; provide hands-on coaching and model best practices • Ensure delivery and seamless execution of commitments by partnering with delivery, product, and engineering teams • Collaborate cross-functionally with Sales, Product, Marketing, and Technical teams across global operations to align strategies and client expectations • Drive multi-domain adoption and measurable ROI; position Innovaccer as a strategic partner rather than a vendor • Maintain market presence by regularly engaging within client organizations to understand operational challenges and identify expansion opportunities • Continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes

🎯 Requirements

• 20+ years of experience in healthcare provider services • 7–10+ years in customer success or account leadership roles serving large, complex health systems • Existing executive-level relationships with provider CFOs, CIOs, and COOs • Strong credibility with CFOs; ability to have boardroom-level financial discussions and demonstrate measurable ROI • Proven track record owning and delivering on CARR, ARR, churn, NPS, and CSAT • Experience leading and developing senior Customer Success Leaders; hands-on coaching ability • Deep understanding of provider workflows, value-based care, revenue cycle, and patient access • Exceptional communication and executive presence; ability to translate technology into boardroom business impact • Strong collaborator across Sales, Product, Marketing, and Technical functions in global organizations • Ability to manage through influence across matrixed teams and functions • MBA, MHA, or equivalent advanced degree preferred

🏖️ Benefits

• Generous Paid Time Off: 22 days of fixed time off per year, plus company holidays • Best-in-Class Parental Leave: industry-leading parental leave policy • Recognition & Rewards: monetary incentives and company-wide recognition • Comprehensive Insurance Coverage: medical, dental, and vision insurance • 100% company-paid short- and long-term disability and basic life insurance • Optional perks: discounted legal aid and pet insurance