Market President, Customer Success – Healthcare

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Innovaccer

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Healthcare Insurance • Artificial Intelligence • SaaS

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

📋 Description

• C-Suite Engagement: Serve as trusted partner to health system executives; translate Innovaccer’s platform and solutions into boardroom language tied to financial and clinical outcomes. • Strategic Account Leadership: Own a portfolio of strategic accounts and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT targets. • Customer Success Leadership: Develop and mentor Customer Success Leaders to drive account growth and retention; act as a hands-on coach who models how to engage the C-suite, manage accounts, and deliver value. • Delivery Accountability: Ensure seamless execution of commitments, partnering closely with delivery, product, and engineering teams; hold internal teams accountable for client outcomes. • Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams across global operations to align strategies, manage client expectations, and deliver a unified customer experience. • Influence & Alignment: Navigate complex internal and client environments, aligning cross-functional resources (direct and indirect) to deliver results. • Market Presence: “Walk the halls” of providers — consistently present in client organizations, understanding operational challenges, and identifying opportunities for expanded impact. • Growth & Expansion: Drive multi-domain adoption by positioning Innovaccer as a strategic partner, not a tech vendor; ensure clients realize measurable ROI and advocate for further expansion. • Best Practices: Follow and continuously improve team playbooks and best practices to ensure consistency, scalability, and measurable outcomes.

🎯 Requirements

• 20+ years of experience in healthcare provider services, with 7–10+ years in customer success or account leadership roles serving large, complex health systems. • Existing executive-level relationships with provider CFOs, CIOs, and COOs that can be leveraged for immediate impact. • Strong credibility with the CFO — able to have boardroom-level financial discussions and demonstrate measurable ROI. • Great to have: experience as a former CFO or COO at a large health system; must have clear experience in former roles serving health systems and knowing how to partner effectively. • Proven track record of owning and delivering on CARR, ARR, churn, NPS, and CSAT in customer success or account leadership roles. • Experience leading and developing senior Customer Success Leaders; able to coach but also roll up sleeves to demonstrate best practices in client management. • Deep understanding of provider workflows, value-based care, revenue cycle, and patient access. • Exceptional communication and executive presence; able to translate technology into boardroom business impact. • Strong collaborator with global internal teams across Sales, Product, Marketing, and Technical functions. • Ability to manage through influence across matrixed teams and functions. • MBA, MHA, or equivalent advanced degree preferred.

🏖️ Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.